You may cancel your order before it has been shipped for a full refund. Once your order has been processed and shipped, cancellation is no longer possible, and our standard return policy will apply. To cancel an order, please contact our customer service team as soon as possible with your order details. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for a refund.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Refunds will be issued for the purchase price of the returned items, excluding original shipping charges (unless the return is due to our error). Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to be posted to your account. If you've done this and still have not received your refund, please contact us immediately with your order details and proof of purchase. We will investigate the matter and work with our payment processor to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoematic
Address: 2815 Saint Edwards Drive, Nashville, TN
E-Mail: [email protected]
Phone: +1 570 090 9000
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
